Refund Policy

Effective Date: 29th January, 2026

Overview
At Prime Auto Deals, customer satisfaction is important to us. This Refund Policy outlines when and how refunds or returns are handled for products and services purchased through our Website.

Eligibility for Refunds

  • Requests must be made within 7 days of purchase/vehicle delivery.
  • To be eligible, items or services must be unused, in original condition, and accompanied by proof of purchase.
  • Refunds are issued only after review and approval by our team.

Non-Refundable Items & Services
The following are typically non-refundable:

  • Vehicle deposits once processing or inspection has begun
  • Custom or special-order services after work has started
  • Administration, documentation, or inspection fees
  • Vehicles sold “as-is” unless otherwise required by law.

Defective or Damaged Goods
If items or services are defective or incorrectly provided:

  1. Contact us within [insert number] days of receipt/service completion
  2. Provide photos and order details
  3. We may offer a repair, replacement, or refund based on the review.

Refund Processing
Once approved:

  • Refunds are issued to the original payment method
  • Processing times may vary, typically 5–10 business days depending on payment provider.

Exceptions & Special Cases

  • “As-Is” sales: No refunds unless required by applicable law
  • Digital products, downloads, or informational services: Non-refundable after delivery/instant access.

Contact for Refund Requests
To request a refund, please contact us: